Subscriber FAQ
Click here to view a PDF of our Subscriber Guide!
QUESTIONS
Main Stage entrance. Photo by Andrea Shives.
General
Can I change my ticket to attend a different performance of the same production?
Do I get a discount when I buy extra tickets?
What if I arrive after the performance has started?
What if I miss one of my shows?
What if I lose my tickets?
What if I don't like my seats or need accessible seating?
Are your theatres wheelchair-accessible?
Do you offer hearing-assistance devices?
Can I get a refund for an unused ticket?
May I give my tickets away if I am unable to use them?
Can I avoid the lineup at concessions during intermission?
What time does The Scoop begin?
How can I support People's Light & Theatre Company?
What if I have more questions?
Where do I submit my comments or suggestions?
6-Play
What is a 6-Play Subscription?
People's Passes
How do I use my People's Passes?
Can I use more than one People's Pass at a time?
May I give my People's Passes away if I am unable to use them?
Pick 3, 4, & 5
What productions can I pick for my package?
Can I change the productions after I have picked them?
May I give away my tickets if I am unable to attend?
Family Series
What is a Family Series subscription?
Ticket Exchanges
How do I exchange a ticket?
ANSWERS
Box Office in the Steinbright lobby. Photo by Andrea Shives. Can I change my ticket to attend a different performance of the same production?
Yes, season ticket holders may exchange their tickets for free from performance to performance. People’s Pass subscribers are the only subscribers able to exchange from production to production or back into People’s Passes.
Note: If you exchange your tickets within the 24 hours before your performance or after your performance there is a $5 fee attached to each ticket. If you change to a higher-priced performance or seat location, you will be charged the price discrepancy.
Do I get a discount when I buy extra tickets?
Yes, season ticket holders are entitled to 15% off extra tickets to any performance in our season.
Note: Discounts only apply to regularly priced tickets, and cannot be combined with any other offer. Additional service fees apply to all extra tickets purchased.
What if I arrive after the performance has started?
Whenever possible, latecomers will be seated in the back of the theatre during appropriate intervals in the performance. Latecomers may be moved during intermission, but assigned seats are not guaranteed past curtain time.
What if I miss one of my shows?
You may exchange your subscription tickets for another performance of the same production up to 24 hours before the originally scheduled date of your performance. If you call within 24 hours of your scheduled performance or after it has passed, a $5 exchange fee will accrue per ticket. Please note that subscribers may still utilize our walk-in policy when wanting to exchange within the 24 hours or after your scheduled performance. However, to guarantee seats when exchanging within the above-mentioned time restraint you will be charged a $5 fee per ticket.
What if I lose my tickets?
We’ll reprint lost tickets for free. Contact our Box Office at 610.644.3500.
What if I don't like my seats or need accessible seating
Contact our Subscriptions Manager, Andrea Shives at 610.647.1900 x113 and she will be able to exchange your seats and accommodate any type of accessible seating needed. Please note: certain seating areas might be unavailable for the specific night you would like to attend. The Box Office can help you find a different day that satisfies your schedule, as well your seating preference.
Are your theatre wheelchair-accessible?
Yes. Please advise the Box Office of your needs in advance.
Do you offer hearing-assistance devices?
Both of our stages, Main Stage and Steinbright Stage, are equipped with listening systems provided free of charge for our hearing-impaired guests. We have a limited supply of headsets, so please ask the representatives at the will call desk on your arrival to borrow one. We do ask that you leave a driver’s license or other type of ID with our Box Office Representative while you have the device.
Can I get a refund for an unused ticket?
All ticket sales are considered to be final. You may request a tax receipt for the value of your unused ticket by returning it to our Box Office at 39 Conestoga Road, Malvern, PA 19355.
May I give my tickets away if I am unable to use them?
Yes, more than anything we want people to see our productions. If you are unable to attend a specific production feel free to give them away. Please make sure to pass along the physical tickets, as well as the information about our exchange policies, to the person attending.
Can I avoid the lineup at concessions during intermission?
Yes, prior to the show you can pre-order your drinks and snacks for intermission at our concessions. At intermission your order will be waiting next to the concessions area.
What time does The Scoop begin?
The Scoop will begin 1 hour before every performance in our 6-Play Series, excluding all Family Series productions (Treasure Island, Shipwrecked!, and A Wrinkle in Time). The Scoop will be held inside the theatre unless otherwise noted, and it lasts approximately 20 minutes. It is a lively discussion that fills you in on the history, context and gossip of the current play.
How can I support People's Light & Theatre Company?
Make a tax-deductible donation online at PeoplesLight.org and become a Super Subscriber! Enhance your subscription with a $100 tax deductible gift to support our productions and award-winning education programs and you’ll receive:
• An invitation to a season preview event this fall led by Artistic Director Abigail Adams, which includes a backstage tour.
• A voucher for two complimentary beverages
• Program recognition
What if I have more questions?
Contact our Subscriptions Manager, Andrea Shives at 610.647.1900 ext. 113 or the Box Office at 610.644.3500.
Where do I submit my comments or suggestions?
Please direct your correspondence to:
People’s Light & Theatre Company
Attn: Elizabeth Gardner
39 Conestoga Road
Malvern, PA 19355
Tel: 610.647.1900 x103
Email: gardner@peopleslight.org
6-Play
What is a 6-Play subscription?
A 6-Play subscription is the best-valued subscription compared to single ticket prices. This subscription includes one ticket to each of our 5 adult productions and our annual holiday Panto.
People's Passes
How do I use my People's Passes?
Your People’s Passes consist of 6 or more vouchers that are valid from September 12, 2010–July 10, 2011, for any People’s Light & Theatre Company production. Once you’ve chosen a performance, simply call 610.644.3500 or fill out an exchange form online, and the Box Office can reserve your tickets for you. Make sure to have your account number ready when making the reservation. Collect your tickets at our Box Office by presenting your People’s Passes at least 30 minutes prior to show time.
Note: There is an $11 upgrade fee to use a Regular People’s Pass for a Fri./Sat. evening, or Sun. matinee.
Can I use more than one People's Pass at a time?
Yes, they can be used all at once, one at a time, or in any combination.
May I give away my People's Passes if I am unable to use them?
Yes. Please be sure to pass along the details about how to use the People’s Passes, including your account number, to the person making the reservation.
Pick 3, 4 & 5
What productions can I pick for my package?
A Pick subscription allows you to pick from any of our 8 productions, which includes the Family Series productions.
Can I change the productions after I have picked them?
Unfortunately, once you pick a production you are locked into it for the season.
May I give away my Pick tickets if I am unable to attend?
Yes. Please make sure to pass along the physical tickets, as well as the information about our exchange policies, to the person attending.
PNC Artls Alive Family Discovery Series
What is a Family Discovery Series subscription?
A PNC Arts Alive Family Discovery Series subscription can be purchased at an adult or youth price. The subscription includes one ticket to our annual holiday Panto and the two other productions that are part of the PNC Arts Alive Family Discovery Series.
Ticket Exchanges
Free exchanges can be made up to 24 hours prior to your scheduled performance, and tickets can only be exchanged for another performance of the same production. If you would like to exchange your tickets within the 24 hours prior or anytime after your scheduled performance a $5 per ticket exchange fee will be due at the time of the exchange.
Note: If you change to a higher-priced performance or seat location, you will be charged the difference in price.
PHONE
Call 610.644.3500 to make the exchange, then bring your original ticket to your new performance and trade it in for the new ticket.
FAX
Write "VOID" on your old ticket and fax a copy of your ticket to 610.640.9521. Please include your account number, name, telephone number, and the date of the new performance. A Box Office representative will contact you to confirm that the exchange has been processed.
IN PERSON
Bring your ticket to our Box Office.
Special Reminders
Steinbright Stage entrance. Photo by Andrea Shives.
▪ Please turn off cell phones, wristwatch alarms and beepers for the duration of the show.
▪ Please be modest with your use of fragrances as some patrons may have allergies.
▪ Please wait until intermission or after the performance to discuss the show. (Even whispers carry!)
▪ If you have any complaints or comments about the show or your experience, please tell an usher or the House Manager on duty. We will be happy to address your concerns.