BOX OFFICE 610.644.3500

Subscriber FAQ

Click here to view a PDF of our Subscriber Guide!

QUESTIONS

Main Stage entrance. Photo by Andrea Shives.Main Stage entrance. Photo by Andrea Shives.
General
Can I change my ticket to attend a different performance of the same production?
Do I get a discount when I buy extra tickets?
What if I arrive after the performance has started?
What if I miss one of my shows?
What if I lose my tickets?
What if I don't like my seats or need accessible seating?
Are your theatres wheelchair-accessible?
Do you offer hearing-assistance devices?
What are open caption performances?
What is a relaxed performance?
Can I get a refund for an unused ticket?
May I give my tickets away if I am unable to use them?
Can I avoid the lineup at concessions during intermission?
What time does Scoop on Wednesday begin?
What and when are talk backs?
How can I support People's Light?
What if I have more questions?
Where do I submit my comments or suggestions?

Ticket Exchanges
How do I exchange a ticket?

7-Play
What is a 7-Play subscription?

People's Passes
What is a People's Pass subscription?
How do I use my People's Passes?
Can I use more than one People's Pass at a time?
May I give my People's Passes away if I am unable to use them?
What happens if I don't use all of my People's Passes?

Pick 3, 4, & 5
What is a Pick subscription?
What productions can I pick for my package?
Can I change the productions after I have picked them?
May I give away my tickets if I am unable to attend?

Teen Series (3, 4, &amp: 5)
What is a Teen Series subscription?
What productions are included in the Teen series?
What are the age recommendations for the Teen Series productions?

Discovery Series
What is a Discovery Series subscription?
What productions are included in the Discovery Series?
What are the age recommendations for the Discovery Series productions?

ANSWERS

Photo by Andrea Shives, 2011. Can I change my ticket to attend a different performance of the same production?
Yes, season ticket holders may exchange their tickets for free from performance to performance within the same production. People’s Pass subscribers are the only subscribers able to exchange from production to production or back into People’s Passes.

Note: If you exchange your tickets within the 24 hours before your performance or after your performance there is a $5 fee attached to each ticket. If you change to a higher-priced performance or seat location, you will be charged the price discrepancy.




Do I get a discount when I buy extra tickets?
Yes, season ticket holders are entitled to 15% off extra tickets to any performance in our season.

Note: Discounts only apply to regularly priced tickets, and cannot be combined with any other offer. Additional service fees apply to all extra tickets purchased.

What if I arrive after the performance has started?
Whenever possible, latecomers will be seated in the back of the theatre during appropriate intervals in the performance. Latecomers may be moved during intermission, but assigned seats are not guaranteed past curtain time.

What if I miss one of my plays?
You may exchange your subscription tickets for another performance of the same production up to 24 hours before the originally scheduled date of your performance. If you call within 24 hours of your scheduled performance or after it has passed, a $5 exchange fee will accrue per ticket. Please note that subscribers may still utilize our walk-in policy when wanting to exchange within the 24 hours or after your scheduled performance. However, to guarantee seats when exchanging within the above-mentioned time restraint you will be charged a $5 fee per ticket

What if I lose my tickets?
We’ll reprint lost tickets for free. Contact our Box Office at 610.644.3500.

What if I don't like my seats or need accessible seating?
Contact our Box Office at 610-644-3500 and we will be able to exchange your seats and accommodate any type of accessible seating needed. Please note: certain seating areas might be unavailable for the specific night you would like to attend. The Box Office can help you find a different day that satisfies your schedule as well as your seating preference.

Are your theatre wheelchair-accessible?
Yes. Please advise the Box Office of your needs in advance.

Do you offer hearing-assistance devices?
Both of our stages, Leonard C. Haas and Steinbright Stage, are equipped with listening systems provided free of charge for our hearing-impaired guests. We have a limited supply of headsets, so please ask the representatives at the will-call desk on your arrival to borrow one. We do ask that you leave a driver’s license or other type of ID with our Box Office Representative while you have the device.

What are open caption performances?
Open Caption (OC) performances feature a carefully positioned LED screen near the stage that displays the play text in real-time simultaneous with live speech and action in order to increase access for individuals with hearing impairment, as well as for English language learners. No other aspect of the performance is altered for these shows. Performances are ticketed.

What is a relaxed performance?
Relaxed performances are sensory-friendly shows, designed to be welcoming, judgment-free, and inclusive theatre experiences for individuals with a wide range of sensory, learning, and communication differences, including young children and anyone who might benefit from this relaxed environment. Performances are ticketed (open to the general public).

Can I get a refund for an unused ticket?
All ticket sales are considered to be final. You may request a tax receipt for the value of your unused ticket by returning it to our Box Office at 39 Conestoga Road, Malvern, PA 19355.

May I give my tickets away if I am unable to use them?
Yes, more than anything we want people to see our productions. If you are unable to attend a specific production feel free to give them away. Please make sure to pass along the physical tickets, as well as the information about our exchange policies, to the person attending.

Can I avoid the lineup at concessions during intermission?
Yes, prior to the show you can pre-order your drinks and snacks for intermission at our concessions. At intermission your order will be waiting next to the concessions area.

What time does Scoop on Wednesday begin?
Scoop on Wednesdays are lively pre-show discussions with Resident Dramaturg, Gina Pisasale, and a member of the show’s artistic team for the inside scoop about the rehearsal and production process, and context around the world of the play. This informal conversation is paired with light fare by the Farmhouse Bistro an hour and a half before Wednesday evening shows. Tickets: $15 per person. *Wednesday preview performances are excluded.

What and when are talk backs?
Talkback Discussions are facilitated post-performance conversations with cast members after every Thursday 7:30pm* show and after all performances of A Single Shard. Free with performance ticket. *Talk back discussions are replaced with Hootenanny Thursdays for Ring of Fire. Thursday preview performances are excluded.

How can I support People's Light
Make a tax-deductible donation online at PeoplesLight.org and become a Super Subscriber!
What if I have more questions?
Contact the Box Office at 610.644.3500.

Where do I submit my comments or suggestions?
You can submit a comment through our website by using our comment form.

BY MAIL:
People’s Light
Attn: Ronald L. Wright, Jr.
39 Conestoga Road
Malvern, PA 19355
Tel: 610.647.1900 x110
Email: wright@peopleslight.org

Ticket Exchanges

Free exchanges can be made up to 24 hours prior to your scheduled performance, and tickets can only be exchanged for another performance of the same production. If you would like to exchange your tickets within the 24 hours prior or anytime after your scheduled performance a $5 per ticket exchange fee will be due at the time of the exchange.
Note: If you change to a higher-priced performance or seat location, you will be charged the difference in price.

PHONE
Call 610.644.3500 to make the exchange, then bring your original ticket to your new performance and trade it in for the new ticket.

FAX
Write "VOID" on your old ticket and fax a copy of your ticket to 610.640.9521. Please include your account number, name, telephone number, and the date of the new performance. A Box Office representative will contact you to confirm that the exchange has been processed.

IN PERSON
Bring your ticket to our Box Office. Box Office hours are listed here.

7-Play

What is a 7-Play subscription?
A 7-Play subscription is the best-valued subscription compared to single ticket prices. This subscription includes one ticket to 7 productions. These productions are typically geared toward audiences 12 and up, with the exception of our holiday Panto which is fun for all ages.

People's Passes

What is a People’s Pass subscription?
A People’s Pass subscription is a group of 6 or more passes that you can redeem to any of our productions in the season. You may redeem them in any denomination and at any time. There are two types of People’s Passes: Regular Passes (yellow passes) are valid Sunday evening through Thursday, and Saturday matinees; Anytime Passes (orange passes) are valid for any performance. This package offers the most flexibility. If you are unable to attend a certain production you can always turn your tickets back into People’s Passes and use them at a later time in the season (Note: Exchange fee may apply.)

How do I use my People's Passes?
Your People’s Passes consist of 6 or more vouchers that are valid until August 2016 for all People’s Light productions. Once you’ve chosen a performance, simply call 610.644.3500 or fill out an exchange form online and the Box Office can reserve your tickets for you. Make sure to have your account number ready when making the reservation. Collect your tickets at our Box Office by presenting your People’s Passes at least 30 minutes prior to show time. (Note: Upgrade fees may apply.)

Can I use more than one People's Pass at a time?
Yes, they can be used all at once, one at a time, or in any combination.

May I give away my People's Passes if I am unable to use them?
Yes. Please be sure to pass along the details about how to use the People’s Passes, including your account number, to the person making the reservation.

What is a Pick subscription?
A pick subscription allows you to pick the productions that look the most interesting to you. You can pick 3, 4 or 5 productions out of our entire season. The more you pick, the more you save!

What productions can I pick for my package?
All 8 of our productions are available to be picked as part of your Pick subscription.

Can I change the productions after I have picked them?
Unfortunately, once you pick a production you are locked into it for the season.

May I give away my Pick tickets if I am unable to attend?
Yes. Please make sure to pass along the physical tickets, as well as the information about our exchange policies, to the person attending.

Teen Series (3, 4, & 5)

What is a Teen Series subscription?
A Teen Series consists of 5 productions that our Artistic team has highlighted as being appreciated by the age group of 12 and older. Out of these 5 productions you can choose to pick 3, 4 or 5 to attend. The Teen Series is meant to educate, intrigue and ask questions among a broad age group.

What productions are included in the Teen series?
For the 2015-2016 season the Teen Series consists of All My Sons, The Three Musketeers, Sense and Sensibility, Richard III and A Single Shard.

What are the age recommendations for the Teen Series productions?
The age recommendation is 12 and older.

Discovery Series

What is a Discovery Series subscription?
A Discovery Series subscription can be purchased at an adult or youth price. The subscription includes one ticket to our annual holiday Panto and one other production that is part of the Discovery Series. The age recommendation for the Panto is 5 and up. Please check with our Box Office for the age recommendation for the other production included in this subscription package.

What productions are included in the Discovery Series?
For the 2015-2016 season the Discovery Series consists of The Three Musketeers and A Single Shard.

What are the age recommendations for the Discovery Series productions?
The age recommendation is 8 and up.



Special Reminders

Steinbright Stage entrance.  Photo by Andrea Shives.Steinbright Stage entrance. Photo by Andrea Shives.

▪ Please turn off cell phones, wristwatch alarms and beepers for the duration of the show.

▪ Please be modest with your use of fragrances as some patrons may have allergies.

▪ Please wait until intermission or after the performance to discuss the show. (Even whispers carry!)

▪ If you have any complaints or comments about the show or your experience, please tell an usher or the House Manager on duty. We will be happy to address your concerns.