BOX OFFICE 610.644.3500

FAQs

Your Experience
Ticketing
Subscriptions
Website
Travel
Access
Dining/Concessions
Enhance Your Experience

Your Experience

Before the performance

When should I arrive for my performance?
The doors to the theatre will open approximately half an hour before the performance’s curtain. Tickets are available for pick-up one hour before the performance at the will-call desk. There is a will-call location in both the Leonard C. Haas and the Steinbright. See our campus map for the exact locations.

May I bring children?
Ultimately it is the parents' decision whether or not the themes of a play are appropriate for your child, or if they will be able to watch a performance without being disruptive. Babies and infants are not allowed in the theatre. Every person, including a child, attending a production must have a ticket.

How do you know if a production is appropriate for your child
We have an age suggestion for every play performed here, which can be found on the webpage for each production. The holiday Panto provides the youngest age suggestion of 5 years old. To learn more about specific themes or situations in a production call the Box Office at 610.644.3500.

What should I wear?
People’s Light is a casual environment. We do not have a dress code, but clothing and shoes are required.

During the performance

Can I keep my cell phone on during the performance?
We strongly recommend you turn your cell phone completely off to ensure that no distracting noise accidentally occurs. It also helps ensure that no interference will occur with our sound system.

What if I arrive late to my performance?
Patrons who arrive after the performance has begun will be seated during appropriate intervals at the discretion of the House Manager in seats at the back of the theatre until intermission. At intermission the patrons may move to their originally-assigned seats. Our late seating policy is in place to limit disruption to both the actors and the audience.

Can I take pictures in the theatre?
Everything on the stage is protected by law. Taking pictures or videos before, during, or after a performance is strictly prohibited.

What if I need to leave the theatre during the performance?
If you need to leave during the performance please be as discreet as possible to limit the distraction to other theatre patrons. Once you are ready to go back into the theatre please wait for the House Manager to give you the okay to return to your seat. Please be aware that there are productions that actors use the aisle, so the House Management team allows you to go back into the theatre at a time that will avoid any harm to yourself or the actors.

After the performance

What if I miss my performance?
If you are a subscriber you are able to exchange your tickets free of charge up until 24 hours prior to your scheduled performance. If you call to exchange your tickets within 24 hours of your performance or after your performance date a $5 per ticket exchange fee will be applied to your ticket transaction.

If you are a single ticket buyer you are able to exchange your tickets at any time before your performance for a fee of $5 per ticket. As a single ticket buyer you are unable to exchange your tickets after the date of your scheduled performance. In the case that you do miss your performance and do not reschedule you can receive a tax letter upon request. You can receive a tax letter by mailing in your unused tickets with a note specifying that you would like a tax letter. Mail to: People's Light & Theatre Company, Attn: Box Office, 39 Conestoga Road, Malvern, PA 19355.

Ticketing

Can I exchange my tickets?
If you are a subscriber you are able to exchange your tickets free of charge up until 24 hours prior to your scheduled performance. If you call to exchange your tickets within 24 hours of your performance or after your performance date a $5 per ticket exchange fee will be applied to your ticket transaction.

If you are a single ticket buyer you are able to exchange your tickets at any time before your performance for a fee of $5 per ticket. As a single ticket buyer you are unable to exchange your tickets after the date of your scheduled performance. In the case that you do miss your performance and do not reschedule you can receive a tax letter upon request. You can receive a tax letter by mailing in your unused tickets with a note specifying that you would like a tax letter. Mail to: People's Light & Theatre Company, Attn: Box Office, 39 Conestoga Road, Malvern, PA 19355.

How do I pick up my tickets?
A member of the Box Office Staff will be stationed at the will call desk of the appropriate theatre one hour before the performance’s curtain. You do not need a credit card to pick up your tickets—just the first and last name in which the tickets are being held. If you are exchanging tickets or picking up tickets using a voucher of some kind, you will also need in addition to the first and last name: your passes, vouchers, gift certificates, or old tickets.

What happens if my performance is cancelled?
If your performance is canceled due to inclement weather or conditions out of the theatre’s control, the Box Office will notify you in a timely manner that the performance is canceled. In the days following the canceled performance the Box Office will contact you again in an attempt to exchange your tickets to another performance of the current play.

What if I lose my tickets?
That is not a problem! In the event that you lose your tickets the Box Office is able to reprint them free of charge.

What are preview performances?
A preview performance is an opportunity for the cast and crew to fine-tune the show based on the response of a live audience. Often there will be slight changes made prior to opening night based on what works and what doesn't work in preview performances

Do you offer discounts?
Yes! Check out our {#2170,override="Special Discounts page"] for details.

Why are tickets and fees separate items?
Tickets and fees are separate to align with our accounting and royalty payments.

May I give my tickets away if I am unable to use them?
Giving your tickets to friends or family is a great way to make sure your tickets don’t go unused. You do not need to inform the Box Office unless you need to change the date or have them held at the Box Office.

What if I don’t like my seats or need accessible seating?
Call the Box Office or speak to a member of the House Management staff! They will do their best to make new accommodations for your tickets and any future performances.

What is a dinner package?
A dinner package is a great opportunity to experience our Farmhouse Bistro and a performance at the theatre. The package entitles you to one ticket to a performance and a three course pre-fixe meal at the Bistro. Dinner packages are available for every production except the holiday Panto.

Can I receive a refund for unused tickets?
All ticket sales are final, meaning that there are no refunds. However, you can donate your unused tickets in exchange for a tax letter. You can receive a tax letter by mailing in your unused tickets with a note specifying that you would like a tax letter. Mail to: People's Light & Theatre Company, Attn: Box Office, 39 Conestoga Road, Malvern, PA 19355.

Subscriptions

7 Play

What is a 7 Play subscription?
A 7 Play subscription provides you with the best value and the best seating. When you subscribe to a 7 Play subscription you will receive one ticket to 7 productions on a specific day and time.

People’s Pass

What is a People’s Pass subscription?
A people’s pass subscription offers a patron six or more passes that can be used for a ticket to any production of our season. We offer regular passes that exclude Friday and Saturday evenings and Sunday matinees, as well as anytime passes that can be used anytime!

How do I use my People’s Pass?
You can redeem your people’s passes by calling the Box Office at 610-644-3500. The Box Office will help you find the best seats for the date and time that works for your schedule.

May I give my Passes away if I am unable to use them?
Yes, you may give your passes to someone else to use. Please inform them of our exchange policies and procedures.

Pick 3, 4, & 5

What is a Pick subscription?
A pick subscription allows you to choose 3, 4 or 5 of your favorite productions from our season. The more plays you pick the better value the subscription holds!

Can I change the productions I have picked after I have picked them?
We do ask that when you purchase a pick subscription you have the productions you would like to see picked out. You can always exchange the date of your tickets if you are unable to make that performance.

Discovery

What is a Discovery Series subscription?
The Discovery Series consists of 2-3 plays that are grouped together to ensure the enjoyment of everyone in the family from ages 5 and up.

Teen

What is a Teen Series subscription?
The Teen Series is a group of plays that deal with mature subject matter and can best be enjoyed by ages 12 and up.

Website

Why can’t I purchase tickets using the Safari web browser?
In order to purchase tickets using the Safari web browser you need to right click on the order screen and select, “Open frame in new window.” From there you should be able to purchase the tickets successfully. If you are still have trouble feel free to call the Box Office at 610.644.3500.

Is Peopleslight.org a secure website?
All of our ticketing pages are secure. You can tell by checking the URL of those pages.

Normally when browsing the web, the URL of any website (web page addresses) begins with the letters "http." However, over a secure connection the address displayed will begin with "https" - note the "s" at the end. When you click on the "Buy Tickets" link on any of our production pages, the corresponding ticketing page is secure. Notice the change in the URL? It now begins with "https," meaning your ticketing transaction will be encrypted before being sent to our server

Why can’t I choose the “Mail” option for my tickets?
If the performance you have selected is within 7 days of the date you purchased, the "Mail" option is unavailable since the tickets might not arrive in time if mailed out. Instead, we will hold your tickets at the Box Office and you may pick them up any time before your performance.

Travel

How do I get to People’s Light?
By car: Visit our Directions page for up to date directions.

By public transportation: To access People's Light by public transportation take the Paoli/Thorndale line to the Paoli Train Station. From there catch the 204 bus on the inbound side of the station. This bus takes you directly to People's Light. Please check train and bus times before your trip to People's light to ensure a smooth ride to the theatre and home.

By foot or bike: We are right off of the Chester Valley Trail, which currently connects King of Prussia to Exton. Check out our Campus Map for the trail entrance/exit point.

By taxi: If you need to hire a taxi we recommend these taxi services, On Time Taxi & Limousine (610) 647-1354, Millennium Car & Limousine Service (610) 407-4000, or Main Line Taxi 610.272.1000

Where do I park?
People’s Light has its own large and well-lit parking lot, located on our property, with plenty of spaces for both the Leonard C, Haas and Steinbright theatres. Parking at People's Light is always FREE. View a Campus Map.

Access

Are your theatres wheelchair accessible?
Yes, we have wheelchair seating in both theatres. When you call the Box Office, please specifically request wheelchair seating and we will be sure to accommodate you.

Do you offer hearing-assistance devices?
We have a limited number of headsets. Headsets may be picked up at the will-call desk and the patron is required to leave a driver's license or other piece of collateral, which will be returned by the house management staff at the end of the performance upon the patron handing in the listening device.

What does it mean when a performance has open caption?
When a performance is being open captioned it means that a LED screen will be next to or close to the stage providing the lines of the actors to the audience. Open caption equipment is typically used by people who are hard of hearing or who are deaf. If you would like more information on when these performances are please visit our Accommodations and Accessibility page, or call the Box Office at 610-644-3500.

What does it mean when a performance has audio description?
When a performance is being described a staff person is located in the audience to describe the action on stage to people who are blind or who have low vision. If you would like more information on when these performances are please visit our Accommodations and Accessibility page, or call the Box Office at 610-644-3500.

Dining and Concessions

May I take concessions into the theatre?
Yes you may take your concessions into the theatre!

How can I avoid the line at concessions during intermission?
You can avoid the line by pre-ordering your concessions when you arrive to the theatre! Find a member of the House Management staff to help you make your intermission snack or beverage purchase.

What are the hours of the Farmhouse Bistro?
Wednesday – Thursday 5-10pm, Friday – Saturday 5-11pm, Sunday Brunch 11am – 2pm, Sunday Dinner 5-9pm, and Monday – Tuesday Closed.

Why type of food does the Bistro offer?
The Bistro serves French country fare.

Who do I contact if I would like to hold an event at The Farmhouse?
You can contact Spencer Brennen, Director of Sales & Catering. Phone: 610.647.1631 x156, Email: brennan@peopleslight.org.

Enhance Your Experience

What is Scoop?
Join us for a lively discussion before Wednesday 7:30pm performances. Resident Dramaturg, Gina Pisasale will host an artist from the production and get the inside scoop about such things as the rehearsal and production process, design choices, and the world of the play. The program begins at 6:00pm in the Farmhouse Bistro. The cost is $15.00 and includes light fare

What is the Spotlight Society?
The Spotlight Society is comprised of individuals who support People’s Light with gifts of $1,000 or more. Click here for more information.

How can I support or get involved with People’s Light?
Visit our Get Involved, section of the website. Here you will find volunteering, employment, and donation opportunities.

Special Reminders

▪ Please silence cell phones and refrain from texting.
▪ Please be modest with your use of fragrances as some patrons may have allergies.
▪ We want to hear from you! Facebook or Tweet us after the performance.
▪ If you have any concerns or comments about the show or your experience, please tell an usher or the House Manager on duty. We will be happy to address your concerns.

Box Office Hours

When in performance:
Monday 12pm-6pm, Tuesday-Sunday 12pm-curtain
When not in performance:
Monday-Saturday 12-6pm

More questions? Contact the Box Office at 610-644-3500.