BOX OFFICE 610.644.3500

FAQs

Photo by Andrea Shives.Photo by Andrea Shives.
Is People's Light accessible by public transportation?
Where do I park?
When should I arrive for my performance?
How do I pick up my tickets?
May I bring children?
Does People's Light have a dress code?
What are preview performances?
What does my ticket price include?
What are the fees I pay used for?
Why can’t I purchase tickets using the Safari web browser?
Is PeoplesLight.org a secure website?
Why can't I choose the "Mail" option for my tickets?
Is the restaurant at People’s Light open?
Do you have wheelchair seating?
Do you offer hearing-assistance devices?
How does late seating work?
May I take concessions into the theatre?
What if I lose my tickets?
What if I miss my performance? Can I exchange my tickets?
How can I redeem my AAA or WHYY member discount?
Can I get a refund for unused tickets?
What happens if my performance is cancelled?
What are the hours that I can phone Customer Service? What if I have more questions?

Is People's Light accessible by public transportation?
You can reach the Paoli train station via the Septa R5 train line. The train station is approximately 3 miles east of People’s Light. You may reach People’s Light using Septa bus route 204. Please check train and bus times at the Septa website as they do not always correspond to our performance times. Local taxis are also available, but please call them in advance to schedule pick up and drop off: Great Valley Cab Co. 610.240.7942, or City Line Taxi & Limousine 610.722.3000.

Where do I park?
People’s Light has its own large and well-lit parking lot, located on our property, with plenty of spaces for both the Main Stage and Steinbright theatres. Parking at People's Light is always FREE. View a Campus Map.

When should I arrive for my performance?
The doors to the theatre will open approximately half an hour before the show’s curtain. Tickets are available for pick-up one hour before the performance at the will-call desk. There is a will-call location in both the Main Stage and the Steinbright.

Photo by Andrea Shives.Photo by Andrea Shives.

How do I pick up my tickets?
A member of the Box Office Staff will be stationed at the will call desk of the appropriate theatre one hour before the performance’s curtain. You do not need a credit card to pick up your tickets—just the first and last name in which the tickets are being held. If you are exchanging tickets or picking up tickets using a voucher of some kind, you will also need in addition to the first and last name: your passes, vouchers, gift certificates, or old tickets.

May I bring children?
Babies and infants 2 years and younger are not allowed in the theatre. Every person, including children, attending a production must have a ticket. How do you know if a production is appropriate for your child? We have an age suggestion for every play performed here, which can be found on the webpage for each production. The holiday Panto provides the youngest age suggestion of 5 years old. To learn more about specific themes or situations in a production that will help your planning, call the Box Office at 610.644.3500. Ultimately it is the parents' decision whether or not the themes of a play are appropriate for your child, or if they will be able to watch a performance without being disruptive.

Does People's Light have a dress code?
No, we do not have a dress code.

What are preview performances?
A preview performance is an opportunity for the cast and crew to fine-tune the show based on the response of a live audience. Often there will be changes made prior to opening night based on what works and what doesn't work in preview performances.

What does my ticket price include?
Ticket prices include the flat rate for the ticket. Ticket prices range by day and time. Additional fees apply.

What are the fees I pay used for?
The fees attached to our tickets are a $3.00 service charge and a $2.00 building maintenance fee per ticket. These fees help us ensure that we maintain our new and existing facilities by covering costs that include supplies, custodial services, equipment, and staffing. This helps us provide a pleasant and memorable experience for all of our patrons.

Why can’t I purchase tickets using the Safari web browser?
In order to purchase tickets using the Safari web browser you need to right click on the order screen and select, “Open frame in new window.” From there you should be able to purchase the tickets successfully. If you are still have trouble feel free to call the Box Office at 610.644.3500.

Is PeoplesLight.org a secure website?
All of our ticketing pages are secure. You can tell by checking the URL of those pages.

Normally when browsing the web, the URL of any website (web page addresses) begins with the letters "http." However, over a secure connection the address displayed will begin with "https" - note the "s" at the end. When you click on the "Buy Tickets" link on any of our production pages, the corresponding ticketing page is secure. Notice the change in the URL? It now begins with "https," meaning your ticketing transaction will be encrypted before being sent to our server.

Why can't I choose the "Mail" option for my tickets?
If the performance you have selected is within 7 days of the date you purchased, the "Mail" option is unavailable since the tickets might not arrive in time if mailed out. Instead, we will hold your tickets at the Box Office and you may pick them up any time before your performance.

Is the restaurant at People’s Light open?
Yes, The Farmhouse Bistro is open to both theatre-goers and the public! To make a reservation call 610.647.8060 or visit the Bistro website to reserve with OpenTable.

Do you have wheelchair seating?
Yes, we have wheelchair seating in both theatres. When you call the Box Office, please specifically request wheelchair seating and we will be sure to accommodate you.

Photo by Andrea Shives.Photo by Andrea Shives.

Do you offer hearing-assistance devices?
We have a limited number of headsets. Headsets may be picked up at the will-call desk and the patron is required to leave a driver's license or other piece of collateral, which will be returned by the house management staff at the end of the performance upon the patron handing in the listening device.

How does late seating work?
Patrons who arrive after the performance has begun will be seated during appropriate intervals at the discretion of the House Manager in seats at the back of the theatre until intermission. At intermission the patrons may move to their originally-assigned seats. Our late seating policy is in place to limit disruption to both the actors and the audience.

May I take concessions into the theatre?
Yes, you can take concessions into the theatre. You are also able to pre-order your snacks for intermission, as well as purchase items for the first half of the show. We ask that you please bring your trash out of the theatre with you and dispose of it in one of the many waste baskets in the lobby.

What if I lose my tickets?
In the event that you lose your tickets the Box Office is able to reprint them free of charge.

What if I miss my performance? Can I exchange my tickets?
If you are a subscriber you are able to exchange your tickets free of charge up until 24 hours prior to your scheduled performance. If you call to exchange your tickets within 24 hours of your performance or after your performance date a $5 per ticket exchange fee will be applied to your ticket transaction.

If you are a single ticket buyer you are able to exchange your tickets at any time before your performance for a fee of $5 per ticket. As a single ticket buyer you are unable to exchange your tickets after the date of your scheduled performance. In the case that you do miss your performance and do not reschedule you can receive a tax letter upon request (see the next question for how to receive your tax letter).

How can I redeem my AAA or WHYY member discount?
AAA and WHYY members receive a 10% discount with a valid member ID. This discount is NOT available online and can only be applied when purchasing tickets over the phone at 610-644-3500. Please present your valid AAA or WHYY membership ID when picking up your tickets at the Box Office.

Can I get a refund for unused tickets?
All ticket sales are final, meaning that no refunds are available. However, you can donate your unused tickets in exchange for a tax letter. You can receive a tax letter by mailing in your unused tickets with a note specifying that you would like a tax letter. Mail to: People's Light & Theatre Company, Attn: Box Office, 39 Conestoga Road, Malvern, PA 19355.

What happens if my performance is cancelled?
If your performance is canceled due to inclement weather or conditions out of the theatre’s control, the Box Office will notify you in a timely manner that the performance is canceled. In the days following the canceled performance the Box Office will contact you again in an attempt to exchange your tickets to another performance of the current play.

What are the hours that I can phone Customer Service? What if I have more questions?
If you have a question that is not answered here, please call our Box Office at 610.644.3500, or visit us in person:

When in performance:
Monday 12pm-6pm, Tuesday-Sunday 12pm-curtain

When not in performance:
Monday-Saturday 12-6pm

Special Reminders

▪ Please turn off cell phones, wristwatch alarms and beepers for the duration of the show.

▪ Please be modest with your use of fragrances as some patrons may have allergies.

▪ Please wait until intermission or after the performance to discuss the show. (Even whispers carry!)

▪ If you have any complaints or comments about the show or your experience, please tell an usher or the House Manager on duty. We will be happy to address your concerns.